Returns & Refunds Policy

Hassle-free returns and quick refunds

Last Updated: January 1, 2024
Customer Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you're not happy, we're not happy!

Return Timeline

1

Request Return

Initiate return within 7 days of delivery

2

Pickup

Free pickup within 2-3 business days

3

Inspection

Quality check within 2 days

4

Refund

Refund processed in 3-5 business days

Return Eligibility

Condition Eligibility
Damaged/Defective Product ✓ Eligible
Wrong Item Delivered ✓ Eligible
Changed Mind / No Longer Needed ✓ Eligible (with restocking fee)
Product Used/Opened ✗ Not Eligible
Missing Parts/Accessories ✗ Not Eligible
Digital Products/Downloads ✗ Not Eligible
Customized/Personalized Items ✗ Not Eligible

Return Process

  1. Login to Your Account

    Go to "My Orders" section and select the order you want to return

  2. Select Items & Reason

    Choose the items to return and select the reason for return

  3. Upload Photos (if damaged)

    Upload clear photos showing the damage or defect

  4. Submit Request

    Submit your return request for approval

  5. Pack the Item

    Pack the item securely in original packaging with all tags

  6. Schedule Pickup

    Our courier partner will pick up the package

Refund Methods & Timeline

Payment Method Refund Method Processing Time
Credit/Debit Card Card Credit 5-7 business days
Net Banking Bank Transfer 3-5 business days
UPI UPI Transfer 2-3 business days
Cash on Delivery Bank Transfer 5-7 business days
Wallet Wallet Credit 24-48 hours
Note: Restocking fee of 10% applies for returns due to "Changed Mind"

Frequently Asked Questions

Can I exchange an item instead of returning?
Yes, we offer exchanges for size, color, or model. The process is similar to returns. Select "Exchange" instead of "Return" when submitting your request.
Who pays for return shipping?
We provide free return shipping for damaged/defective products and wrong items delivered. For "Changed Mind" returns, the customer bears the return shipping cost.
What if I receive a damaged product?
Please report damaged products within 48 hours of delivery. Upload clear photos of the damage when submitting your return request, and we'll process an immediate replacement or refund.
How long does refund take?
Refunds are typically processed within 3-5 business days after we receive and inspect the returned item. The time for the amount to reflect in your account depends on your payment method and bank.
Non-Returnable Items: Digital products, software, gift cards, personalized items, and items marked as "Final Sale" cannot be returned.

Need Help with Your Return?

Our customer support team is here to assist you with the return process.

Contact Support